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How do I return a product? What if I receive a damaged product
Damaged products:
Please inspect your package when it arrives. If it is defective, you must notify us within 3 business days of delivery. Please email us at returns_mds@yahoo.com or call us at 1-866-218-0902
and we will replace it and pay all shipping costs to and from your
location. Please provide on email on the email a detailed description as
to what is wrong with the item as well as your order number and contact
information.
Return a product:
If you receive a product
and it doesn't fit, or it is not what you expected it to be, most
products can be returned. Product must be in its original packaging
with all Instruction/Warranty paperwork. Product must be unused. To
return a product please request an RMA (Return Merchandise
Authorization) by emailing returns_mds@yahoo.com.
You must request an RMA within 10 days of receiving the product. All
Returns must be complete within 30 days. Orders returned without an
RMA# may not be identified or recognized and be returned back to
sender and no refund will be issued. If order is identified and order
is returned without an RMA# the product being a return will be charged a
40% restocking fee and will included all actual shipping cost
associated with the order.
Please
Note: For products sold with promotions, coupons, or free shipping
programs, you will be responsible for the actual delivery and return
shipping fees that incurred to transport your item.
Restocking Fees:
A 18% - 40% restocking fee applies to all returns.
Non-Returnable Products:
Items not in original
packaging. Items that have been used. Certain products such as bathroom
safety aids, commodes, catheters, erection aids, pillows, cushions,
braces, supports, pessary's, c-pap masks, c-pap chins straps, cast
covers, ect., will never be a accepted return due to Florida State Law
regarding hygiene items. Special orders and any custom made equipment,
are not returnable.
Use RMA numbe
r:
The RMA (Return Merchandise Authorization) number must be
visible on each package. Items returned without an RMA# will be refused
and returned back to you. Returned products must be in new condition,
in the original packaging with all paper documentation. Customer is
responsible for return shipping.
Credits and Refunds:
We will credit your purchase, less shipping and the
restocking fee (if applicable) once the product is received and it is in
like new condition. If you paid by check you will receive a refund
check within 2 weeks of receiving the return.
Order Cancellations:
If you have placed an order with us and need to cancel it, please contact us immediately at 1-866-218-0902,.
We will make every attempt to stop your order from shipping; however
we cannot guarantee that it hasn't shipped. Normal cancellation fee is
6% if your order has been processed. If your order has shipped, you
will be responsible for the shipping charges to you and the return to
us. This will be considered a return and treated accordingly. Orders
for non-returnable products cannot be cancelled once shipped. Custom
orders - the order is processed and assembly has begun.
Please - Do not refuse a parcel:
Since many products must be shipped back to an address
other than where it was originally shipped from, never refuse a
product. Refusing a shipment will result in 40% re-stocking charges
plus all shipping costs. Also, without an RMA number, the package may
not be identified or recognized as being a return and credit will be
not be issued.
Terms
:
For all prices and products, we reserve the right to make
adjustments due to errors, shipping times, product discontinuation or
typographical errors in advertisements.
7/13/2011
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